Terms of Service

Last updated: 2 August 2026

These Terms of Service (the "Terms") govern the provision and use of the Leada AI SDR service (the "Service"). The Service is operated by [LEGAL ENTITY], registered at[REGISTERED ADDRESS] ("we", "us"). By submitting a request for access, signing an order form, or using the Service, you ("Client") agree to these Terms.

1. The Service

Leada is an AI-assisted outbound sales development service. On the Client's instructions it builds lists of prospective business customers, prepares and sends personalised outreach email on the Client's behalf, classifies replies and passes interested contacts to the Client.

The Service is business-to-business only. It is not offered to consumers and must not be used to contact individuals in a personal capacity.

2. Access

There is no self-service registration. Access is granted following a request and a written order form or agreement setting out scope, volume, term and fees (an "Order"). We may decline any request at our discretion.

3. Fees and payment

• Fees are set out in the applicable Order and are quoted in US dollars.
• The package plan is priced per company contacted per month, subject to the minimum in the Order.
• Unless the Order says otherwise, fees are invoiced in advance of each service month.
• Fees are exclusive of any applicable taxes, which the Client bears where required by law.

4. Term and minimum commitment

The minimum term is two months. This reflects how the Service works: roughly the first three weeks are setup — infrastructure, domain warm-up, list building and email generation — and meaningful replies typically begin in the second month. Either party may decline renewal by giving notice before the end of the current term.

5. Client responsibilities

The Client is responsible for:

• the accuracy of the product information, positioning and claims it supplies for use in outreach;
• ensuring its offer and its outreach comply with the laws of the jurisdictions it targets, including the UAE Personal Data Protection Law and TDRA electronic marketing rules, the Saudi PDPL and other GCC regimes, and — where campaigns reach those markets — the EU GDPR and ePrivacy rules and the US CAN-SPAM Act;
• holding the rights necessary for us to send email under its brand and on its behalf;
• handling opt-out and unsubscribe requests promptly, and honouring suppression instructions; and
• following up on leads passed to it, including any commitments made in reply to a prospect.

6. Acceptable use

The Service must not be used to send outreach that:

• promotes unlawful goods or services, or misrepresents the Client's identity or offer;
• targets individuals rather than businesses, or targets recipients who have opted out;
• contains malware, phishing content or deceptive links; or
• is otherwise abusive, harassing or unlawful.

We may suspend the Service without refund where use breaches this section and the breach is not remedied promptly after notice, or immediately where continued sending would expose either party to legal liability or destroy sending reputation.

7. Data protection

Where we process personal data relating to the Client's prospects, we do so on the Client's documented instructions as a processor, and the Client acts as controller for that data. Where a data processing agreement is required, it forms part of the Order. Our handling of personal data is described in the Privacy Policy.

8. Intellectual property

We retain all rights in the Service, its underlying models, pipelines and software. The Client retains all rights in its own brand, product materials and customer data. Lead data delivered to the Client under an Order may be used by the Client without restriction for its own sales purposes.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the Service, except where disclosure is required by law.

10. No guarantee of results

We do not sell the Client's product and do not carry any deal to signature. We commit to building an accurate target list and sending personalised outreach that presents the Client's offer. The number of replies, qualified leads and deals resulting from a campaign depends on the segment chosen, the strength of the offer and market demand, and is not guaranteed. Any figures shown on our website are illustrative examples, not forecasts.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or business opportunity. Our total aggregate liability arising out of or in connection with the Service is limited to the fees paid by the Client under the applicable Order in the [12] months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Termination

Either party may terminate for material breach that remains uncured 30 days after written notice. On termination we stop sending, and we deliver any leads already qualified. Fees for the current minimum term remain payable except where termination is for our uncured material breach.

13. Changes to these Terms

We may update these Terms. Where a change materially affects an active Order, we will give notice before it takes effect, and the version in force when the Order was signed continues to apply for that term.

14. Governing law

These Terms are governed by the laws of [JURISDICTION], and the courts of[JURISDICTION] have exclusive jurisdiction over any dispute, without prejudice to any mandatory statutory rights of the Client.

15. Contact

Questions about these Terms: welcome@leada.solutions,[LEGAL ENTITY], [REGISTERED ADDRESS].